Refund policy
Return & Refund Policy
Return & Refund Policy
Last Updated: 2026
At Plushoria, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We proudly offer a 30-day free return and refund policy from the date your order is delivered.
To qualify for a return, items should:
- Be returned within 30 days after delivery.
- Be unused or in gently used condition.
- Include original packaging whenever possible.
- Contain all original accessories.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Once verified, we'll gladly provide a replacement or full refund at no additional cost.
Refunds
After receiving and inspecting your returned item, we'll notify you of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days, depending on your payment provider.
Order Cancellation
Orders may be canceled before shipment. Once an order has been dispatched, it can no longer be canceled but may still qualify under our return policy.
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